The account requests for the LibreOffice templates site are handled within an imap account now. Thus I worked on the email send feature of the Plone addon (used for the form) and got the resulting email in a better shape.
Another step forward to retire OTRS.
Because the infra team of the Document Foundation wants to shut down the OTRS instance I worked on a new Plone addon that sends the data of a form to an imap account. The header and content of the email seemed to be in a good shape. Let’s see if the tests validate.
The LibreOffice extensions and template site uses currently the ticket system OTRS for the admin workflow. Because The Document Foundation is moving away from this system to Redmine I have to work on a solution for the extension and template site. The infra team decided to use an imap account instead of OTRS. I made some tests with such a setup and in general it would work. But I need to work on a Plone addon first to get the user message in an appropiate way into the mail account. Hope to get that done in the next days.