Moving away from OTRS

The LibreOffice extensions and template site uses currently the ticket system OTRS for the admin workflow. Because The Document Foundation is moving away from this system to Redmine I have to work on a solution for the extension and template site. The infra team decided to use an imap account instead of OTRS. I made some tests with such a setup and in general it would work. But I need to work on a Plone addon first to get the user message in an appropiate way into the mail account. Hope to get that done in the next days.